Shipping Policy

1. Where We Ship

We deliver to serviceable pin codes across India. We do not ship internationally. If your pin code turns out not to be serviceable after you order, we will tell you and refund the order in full.

2. Shipping Charges

Shipping is free on every order, with no minimum order value, and Cash on Delivery carries no extra fee. If we ever introduce a delivery charge, it will be shown at checkout before you confirm the order.

3. Dispatch & Delivery Times

Cash on Delivery orders are dispatched within 1 to 2 business days of confirmation. Pay Later orders are dispatched within 1 to 2 business days of the payment reaching us. Estimated delivery after dispatch:

These are estimates, not guarantees. Business days are Monday to Saturday, excluding national and state holidays. Courier capacity, weather and local restrictions can all add time.

4. Courier Partners

Orders are handed to reputable third-party courier services chosen by pin code and parcel size. Our courier partners are to be confirmed and named here before launch — we would rather leave this blank than list a company we have not contracted with. Whichever courier carries your parcel, the delivery estimate and this policy apply unchanged.

5. Tracking Your Order

Once your parcel is dispatched we email you a tracking reference. You can also check progress yourself on the Track Order page using your order number and the email address you ordered with. If you have no tracking detail 2 business days after ordering, email care@plantvita.in.

6. Cash on Delivery

• Available on all serviceable pin codes, with no extra charge.
• Please keep the exact order amount in cash ready — delivery agents often cannot give change.
• Payment is made to the delivery agent, not to us. Never pay anyone claiming to collect on our behalf away from the delivery.
• We may withdraw Cash on Delivery for an address with a history of refused or undelivered parcels.

7. Failed Deliveries

Couriers typically make two delivery attempts before returning a parcel to us. To avoid that:

• Give a complete address with pin code and a landmark.
• Keep the phone number on the order reachable — agents usually call before delivery.
• Make sure someone can receive the parcel during working hours.

If a parcel comes back to us we will contact you and you can choose a re-dispatch or a refund. Where the return was caused by an incorrect address or repeated non-acceptance, we may ask you to cover the cost of re-dispatching it. We will always tell you the amount before charging anything.

8. Damaged or Tampered Parcels

If a parcel arrives visibly damaged, wet or with a broken seal, photograph it before opening — and, if you can, refuse the delivery. Report it to us within 48 hours of delivery with photographs of the outer packaging and the product. We will replace it or refund it. See the Refund & Cancellation Policy for how that works.

9. Storage on Arrival

Parcels can sit in warm delivery vans. Once yours arrives, move powders, tablets and serums to a cool, dry place out of direct sunlight, and keep them out of reach of children. Check the best-before date and batch code printed on the pack when you unbox.

10. Contact