Refund & Cancellation Policy

1. Cancelling Before Dispatch

You can cancel any order free of charge until it has been dispatched. Email care@plantvita.in with your order number. If it was a Cash on Delivery or an unpaid Pay Later order there is nothing to refund — we simply cancel it. If you had already transferred payment, we refund it in full within 5 to 7 business days.

2. After Dispatch

Once a parcel is with the courier we cannot recall it. You can refuse the delivery, in which case the parcel comes back to us and we refund any amount you had paid, minus the cost of the return leg where the refusal was not our fault. Please do not accept a parcel and then abandon it — tell us instead, and we will sort it out.

3. Returning a Sealed Pack

Changed your mind? A pack that is unopened, unused and with its factory seal intact can be returned within 7 days of delivery, in its original packaging with the invoice.

1. Email care@plantvita.in within 7 days of delivery with your order number and a photo of the sealed pack.
2. We confirm the return and send you the return address and instructions in writing. Do not post anything before you have that confirmation, or we cannot trace the parcel.
3. Once the pack reaches us and we have checked the seal, we refund the item in full.

Return postage on a change-of-mind return is yours to pay. Returns of items sent in error, damaged or defective are always at our cost — see Sections 4 and 5.

4. Damaged, Leaking or Wrong Items

Report it within 48 hours of delivery:

1. Email care@plantvita.in with your order number.
2. Attach clear photographs of the outer packaging, the shipping label, and the item itself.

Once verified, you choose a free replacement or a full refund. We do not charge you return postage on these. An unboxing photo or video makes verification quicker, though it is not compulsory. Reports made more than 48 hours after delivery may not be eligible, because the courier's own claim window has closed by then.

5. Faulty Product

If a pack arrives past its best-before date, with a broken or missing seal, with a damaged pump or cap, or otherwise not in a condition it should have been sold in, tell us within 7 days of delivery with your order number, photographs, and the batch code printed on the pack. We replace it free or refund it in full, and we trace the batch. Do not consume a product you are unsure about.

6. What We Cannot Take Back

• Opened or used food supplements and topical products. Once a seal is broken we cannot verify how a product has been stored, and we will not resell it to someone else. This is a safety rule, not a commercial one.
• Returns reported outside the windows above — 48 hours for transit damage and wrong items, 7 days for sealed returns and faults.
• Packs returned incomplete — missing the scoop, the outer carton, or a component of a bundle such as the Anti-Hairfall Ritual Combo. A bundle comes back as a whole bundle.
• Dissatisfaction with results. These are supplements, not medicines. Because outcomes vary from person to person, we cannot refund an opened pack on the basis that it did not do what you hoped.

7. How Refunds Are Paid

There is no payment gateway on this website, so every refund is made by direct transfer:

• Cash on Delivery orders — refunded by UPI or NEFT to the account you give us, within 5 to 7 business days of approval.
• Pay Later orders — refunded by UPI or NEFT, normally to the account the payment came from, within 5 to 7 business days of approval.

We will only ever ask for the account details needed to send you money. We will never ask for your UPI PIN, an OTP, or your card details in order to process a refund — anyone who does is not us. Your bank may take a further day or two to show the credit; if it has not arrived after 7 business days, write to us and we will share the transaction reference.

8. Cancellations By Us

We may cancel an order for the reasons listed in our Terms & Conditions — out of stock, a pricing error, an unserviceable pin code, or suspected fraud. If we do, you get a full refund of anything paid, and we will tell you why.

9. Contact