Frequently Asked Questions

Two, both settled after you place the order. Cash on Delivery lets you pay the delivery agent in cash when the parcel arrives. Pay Later lets you place the order now and settle it by UPI or bank transfer within 24 hours — we email you the payment details, and our team marks the order paid once the transfer lands. We do not take card payments on this website, so no card details are ever entered here.

No. Cash on Delivery is available on every serviceable pin code at no additional fee. Please keep the exact order amount ready, as delivery agents often cannot give change.

The order is held for 24 hours from the time we send the payment details. If the transfer has not reached us by then the order is cancelled and the stock released. You are welcome to place it again — nothing is charged to you in the meantime.

Yes. Every price shown on the site is in Indian Rupees and already includes 18% GST. Nothing is added at checkout. Our GSTIN is 27AAHFE8199B1Z7.

Yes. A GST-compliant tax invoice is generated for every order and can be downloaded from your account under My Orders. Our nutraceutical products are invoiced under HSN 2106.

Yes, as long as the order has not been dispatched. Email care@plantvita.in with your order number as soon as you can and we will amend the address or cancel it at no cost. Once a parcel is with the courier we can no longer recall it.

Orders are dispatched within 1 to 2 business days. After dispatch, expect 3 to 7 business days for metro cities, 5 to 10 business days for tier 2 and tier 3 cities, and 7 to 14 business days for remote areas. Public holidays and courier delays can stretch these estimates.

No. Shipping is free on every order across India, with no minimum order value.

Use the Track Order page with your order number and the email address you ordered with. You will also receive a tracking link by email once the parcel is dispatched.

Not at the moment. We ship to serviceable pin codes within India only.

Sealed, unopened packs can be returned within 7 days of delivery. Because these are ingestible and topical products, an opened or partly used pack cannot be resold and is not returnable unless it is damaged, defective or not what you ordered. Email care@plantvita.in with your order number to start a return.

Tell us within 48 hours of delivery. Email care@plantvita.in with your order number and photographs of the outer packaging and the product. Once we have verified it, you choose a free replacement or a full refund.

Approved refunds are sent by UPI or bank transfer to the account details you give us, within 5 to 7 business days of approval. Your bank may take a little longer to show the credit.

One scoop mixed into water, plant milk or a smoothie. The Faster Recovery blend is intended for the serving after training; the Daily Protein Activ range is a lighter everyday serving. Serving size and scoop measure are printed on each pack — follow the pack rather than a general rule.

Hair Vitamins: one tablet daily with food. Plant Based Biotin: one tablet a day. Glutathione Tablets: one tablet daily with water. Hair Multivitamin Gummies: two gummies a day, no water needed. Do not exceed the stated daily serving.

It is a leave-in scalp serum. Apply to a dry or towel-dried scalp, section by section, and massage it in. There is no need to rinse it out, and it does not replace your shampoo.

The Advanced Hair Growth Serum and the Plant Based Biotin tablets, bought together as one routine — serum on the scalp, tablet with food — for less than the price of the two separately.

Supplements work as part of an everyday routine rather than as a quick fix, so give any formula a consistent run of several weeks alongside a reasonable diet and sleep. We will not put a number on it: results depend on the individual, and anyone promising a fixed timeline is guessing.

Plenty of people pair a protein with a hair or skin formula. Keep each product to its stated daily serving rather than doubling up, and read the labels so you are not taking the same nutrient twice — several of our formulas contain biotin or zinc.

Every protein we sell is plant protein — there is no whey or dairy protein anywhere in the range. Individual formulas differ in their coatings and flavourings, so the vegan or vegetarian status is declared on each pack. If you need to confirm before ordering, email care@plantvita.in and we will send you the exact declaration.

Sesame is present in Plant Based Biotin, the Advanced Hair Growth Serum and the Anti-Hairfall Ritual Combo. The Superfood Plant Protein is built on a multigrain blend, so it is not suitable if you avoid cereals. The full allergen declaration is printed on every pack — please read it, and ask us first if you have a serious allergy.

Our formulas are built without added sugar hidden behind a flavour name and without artificial colours. Whatever is in a pack is listed on the pack with quantities declared — we do not use proprietary blends that hide the numbers.

Keep everything in a cool, dry place away from direct sunlight. Close powder tubs tightly after each use and keep the scoop dry, since moisture is what makes a powder clump. Nothing needs refrigerating. Keep all products out of the reach of children.

Both are printed on the pack, along with the manufacturing date, so any unit can be traced back to its batch. Please do not use a product after its best-before date.

Speak to your doctor first. These are food supplements, not medicine: they are not intended to diagnose, treat, cure or prevent any condition, and we are not able to give medical advice or tell you whether a formula suits your situation.